Returns & Exchanges
At Proven Skincare, we want you to love your personalized formula, which is why we offer a 30-day satisfaction guarantee on all first-time orders. If your skin hasn't seen an improvement, our team is here to help with a reformulation or a return.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to begin the process within 30 days of delivery.
Consult with an Expert
Because our products are customized for your DNA, a skincare specialist will review your feedback to determine if a free one-time reformulation is better suited for your skin goals.
Pack and Ship
If a return is authorized, download your prepaid shipping label and securely pack the items in their original packaging to ensure a safe transit.
Receive Your Refund
Once our warehouse receives and inspects your return, we will issue a refund to your original payment method, minus a small processing fee, within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing